Help joining your class

We create each child's school account after the registration is paid. Right now new accounts are taking a little longer than usual, so if you registered or paid in the last few days, the account is on its way and the details will be emailed to the address listed for your child. You can see exactly where things stand on your private family page.

If the first class is within a day or two and you still have nothing, please send us a requestemail learningjourney@northsouth.org with your child's full name and class, and we will look into it first.

This almost always means Google is using a different account from the school account. The exact steps, with pictures of the Classroom app, are also on your private family page under your child's class. Pick your device:

• iPhone or iPad: install the free Google Classroom and Google Meet apps. In either app, tap your profile picture (top right), tap Add another account, choose Google, and sign in with the school account. Make sure the school account is the one showing before you join.
• Android phone or tablet: same idea. In the Classroom or Meet app, tap your profile picture, then Add another account.
• Windows, Mac or Chromebook: open a private window (Ctrl+Shift+N on Windows or Chromebook, Command+Shift+N on a Mac), go to classroom.google.com, and sign in with the school account. Opening the class link in that window keeps your own Gmail out of the way.

It looks like name@northsouth.school. We sent it to the email address listed for your child when you registered, so please check that inbox, including spam, and search for northsouth.school. Your child's username is also shown on your private family page once the account is ready, together with where the first password email was sent.

If you can't find it, or you're not sure which email you used, send us a requestemail learningjourney@northsouth.org with your child's full name and class. We will check and reply to you.

• The first password is only valid for 48 hours.
• On the sign-in screen choose Forgot password?. Google sends a code to the recovery email on the account. That is usually the email address given for your child at registration, and Google shows only part of it (for example j•••@gmail.com).
• If you can't get the code, send us a requestuse the Reset password button on your private family page (ask for the link there with any email address or phone number from the registration). If that page shows no Reset password button for your child, the school account is not ready yet, so there is nothing to reset: the page will show the button as soon as it is. Otherwise, email learningjourney@northsouth.org and we will reset the password for you.

Go to classroom.google.com signed in with the school account, open your child's class, and use the Meet link (the video camera) on the class page. If you can't see one, tell usemail learningjourney@northsouth.org and we will check. Your private family page also lists each class and its day and time.

The day and time of every class are on our classes page. All times are US Eastern Time.

Many school-issued iPads and Chromebooks block other Google accounts, or block Meet. Two things help:

• Use a different device for class, such as a home computer, a family phone or tablet.
• Or ask the school's IT team to allow Google Classroom and Google Meet for the northsouth.school account.

Not sure what to do? Ask usEmail learningjourney@northsouth.org and tell them what device it is.

Homework and notes appear in the class on Google Classroom, opened with the school account, a little before or after each class. They are released on a schedule, so something may not be there yet. If a class is over and nothing has appeared, let us knowemail learningjourney@northsouth.org.